Results-driven IT professional with 5+ years of progressive experience in help desk support, systems administration, and field service across MSP environments. Proven ability to implement and support complex IT infrastructure, including Windows Server, Microsoft 365, Azure, and Cisco Meraki. Holds multiple industry certifications including Network+, Security+, Azure Administrator, and AWS Cloud Practitioner. Skilled in client-facing support, technical escalation, and delivering solutions that align with best practices and evolving technology trends.

About Me