SKILLS & PROFESSIONAL DEVELOPMENT

• Technical Skills

  • Systems: Windows Server 2016/2019, Active Directory, Group Policy, DHCP, DNS

  • Networking: SonicWall firewall configuration, Cisco/Meraki switches, VPN, NAT policies

  • Cloud: Azure AD,Entra ID, Exchange Online, SharePoint, M365 Administration

• Professional Development

  • Cloud Migrations: Assisted with Microsoft 365 implementations and SharePoint migrations.

  • Firewall Deployment & Network Builds: Configured SonicWall firewalls, VPNs, NAT policies; installed Meraki switches/APs.

  • Field Services for Clients: Supported Maryland Association of Boards of Education on-site.

  • Automation & RMM Tools: Utilized NinjaOne and ConnectWise for proactive system management.

  • Technical Escalation Point: Delivered Level 2 support for AD, Windows Server, and networking.

  • Client Communication Excellence: Maintained high satisfaction through clear, timely updates.

Certifications

• CompTIA Security+

• CompTIA Network+

• CompTIA A+

• Microsoft Certified Azure Fundamentals (AZ-900)

• Microsoft Azure Administrator (AZ-104)

• Microsoft 365 Fundamentals (MS-900)

• AWS Certified Cloud Practitioner